Customer Support Specialist (E-Commerce)

Dukagjini Residence, Pristina · On-site About this role Ekipmote is recruiting Customer Support Specialists for international e-commerce companies. You will assist customers through email, chat and other digital communication channels while helping deliver an excellent customer experience. Key Responsibilities * Respond to customer inquiries * Process orders, returns and exchanges * Resolve customer issues professionally * Maintain customer records * Work closely with internal teams Requirements * Strong communication skills * Customer-oriented mindset * Previous customer support experience is an advantage * Fluent English is mandatory * German is an advantage What We Offer * Modern office in Dukagjini Residence, Pristina * Competitive salary with punctual monthly payments * Professional training * International working environment * Long-term career opportunities If you are interested, we encourage you to apply through our application portal.